San Diego State University (SDSU) is a public research university in California, and is the largest and oldest higher education institution in San Diego County. SDSU had a Fall 2016 student body of nearly 35,000 and an alumni base of more than 280,000.
SDSU originally implemented Perceptive Content (formerly ImageNow) and Workflow to help manage a document intensive process for Student Employment Authorizations (SEAs). The implementation relied heavily on manual indexing, routing, and processing. As a result, SDSU was not able to improve document processing times and did not find any efficiencies. Due to a strong track record on other HR projects, SDSU chose RPI Consultants to help automate SEA workflows utilizing iScripts and Recognition Agent. As part of the project, RPI identified further efficiencies through intelligent exception handling.
“We were using manual processes to review and scan documents, and send email notifications to new hires, supervisors, and department coordinators. The manual processes required many labor hours, making it very time consuming and inefficient, and there was no real-time notification to departments. Our favorite outcome of the new solution is the automation, which enables us to provide better service to our customers.”
Catherine Love, Associate Human Resources Director