RPI Consultants Knowledge Base

OnBase Diagnostics Console: Installation Guide & Overview

This article will give a brief overview of the OnBase Diagnostics Console, with advice provided by Senior Solutions Architect and OnBase Practice Lead for RPI Consultants, Sydney Isle. Simply put, the OnBase Diagnostics Console is one of the most powerful tools an OnBase Administrator has available to them. It provides comprehensive visibility into what’s going on “under the hood” in any OnBase environment. It is flexible, easy to use, and can be monitored in real time or run in the background (saving logs to a text file for later review).

1Make sure that Hyland Diagnostics has been installed on your application server. If you don’t see an icon on your desktop named “Diagnostics Console”, check the Services module on the server. Look to see if “Hyland Diagnostics Service” is installed and running.

hyland diagnostics service
2

If you don’t see Hyland Diagnostics Service, you can install it using the Hyland Diagnostics MSI, which you can download from Hyland Community.

  • If you’re uncertain which version you need, check the build number on your application server.
  • If your build number is not available openly on Community, contact your support team for a secure download link.
  • Once you have the installer, the wizard will walk you through installing the Diagnostics Service and Console on your application server.
  • NOTE: If you have multiple application servers in your environment, be sure to install it on each server.
hyland diagnostics service

3

Launch Diagnostics Console. The first time you launch it, you’ll likely receive a couple of prompts.

Redirect Server
This gives you the option to monitor a server other than the one on which the Diagnostics Console is installed. Choose “Local” to monitor the application server on the local machine. Choose “Remote” to monitor another machine, and type the machine name of the application server in the “Machine” field. The port number should always be 8989.

diagnostics console

Service Not Running
You’ll get this message whenever you launch Diagnostics Console if the service isn’t running on launch. Click “Yes” to start the service automatically.

onbase service not running

You may get a couple of additional prompts about needing administrator privileges to start the service. Click through them until you get to the main Diagnostics Console screen.

4

On the main Diagnostics Console screen, you have a complete UI for monitoring all things in your OnBase environment.

diagnostics console main screen

5

You can use the Tabs menu to show or hide tabs, based on the type of event tracking you need.

diagnostics console tabs

6

The Tools menu provides additional functions, including monitoring individual sessions on the app server.

diagnostics console tools

7

Within the Diagnostics Console window itself, you can drag-and-drop columns so that the information you need most is easily viewed. The columns give you quick access to User IDs, session numbers, error messages, and other information to help you identify and resolve issues with workflows, integrations, scripts and more.

diagnostics console columns

8

You also have the ability to export logs to Excel, XML or text files, retrieve NTService logs, view previously saved logs, and manage legacy Thick Client services from Diagnostics Console.

There are many more features within the Diagnostics Console than can be covered in one article. Hopefully, this helps to give you a head start on becoming more familiar with this powerful tool for troubleshooting OnBase!

Want More Content?

Sign up and get access to all our new Knowledge Base content, including new and upcoming Webinars, Virtual User Groups, Product Demos, White Papers, & Case Studies.

[gravityform id=”4″ title=”false” description=”false” ajax=”false” /]

Follow us online for faster access to announcements, knowledge base updates, and upcoming events!

Entire Knowledge Base

All Products, Solutions, & Professional Services

Contact Us to Get Started

Don’t Just Take Our Word for it!

See What Our Clients Have to Say

Denver Health

“RPI brought in senior people that our folks related to and were able to work with easily. Their folks have been approachable, they listen to us, and they have been responsive to our questions – and when we see things we want to do a little differently, they have listened and figured out how to make it happen. “

Keith Thompson
Director of ERP Applications

Atlanta Public Schools

“Prior to RPI, we were really struggling with our HR technology. They brought in expertise to provide solutions to business problems, thought leadership for our long term strategic planning, and they help us make sure we are implementing new initiatives in an order that doesn’t create problems in the future. RPI has been a God-send. “

Skye Duckett
Chief Human Resources Officer

Nuvance Health

“We knew our Accounts Payable processes were unsustainable for our planned growth and RPI Consultants offered a blueprint for automating our most time-intensive workflow – invoice processing.”

Miles McIvor
Accounting Systems Manager

San Diego State University

“Our favorite outcome of the solution is the automation, which enables us to provide better service to our customers. Also, our consultant, Michael Madsen, was knowledgeable, easy to work with, patient, dependable and flexible with his schedule.”

Catherine Love
Associate Human Resources Director

Bon Secours Health System

“RPI has more than just knowledge, their consultants are personable leaders who will drive more efficient solutions. They challenged us to think outside the box and to believe that we could design a best-practice solution with minimal ongoing costs.”

Joel Stafford
Director of Accounts Payable

Lippert Components

“We understood we required a robust, customized solution. RPI not only had the product expertise, they listened to our needs to make sure the project was a success.”

Chris Tozier
Director of Information Technology

Bassett Medical Center

“Overall the project went really well, I’m very pleased with the outcome. I don’t think having any other consulting team on the project would have been able to provide us as much knowledge as RPI has been able to. “

Sue Pokorny
Manager of HRIS & Compensation

MD National Capital Park & Planning Commission

“Working with Anne Bwogi [RPI Project Manager] is fun. She keeps us grounded and makes sure we are thoroughly engaged. We have a name for her – the Annetrack. The Annetrack is on schedule so you better get on board.”

Derek Morgan
ERP Business Analyst

Aspirus

“Our relationship with RPI is great, they are like an extension of the Aspirus team. When we have a question, we reach out to them and get answers right away. If we have a big project, we bounce it off them immediately to get their ideas and ask for their expertise.”

Jen Underwood
Director of Supply Chain Informatics and Systems

Our People are the Difference

And Our Culture is Our Greatest Asset

A lot of people say it, we really mean it. We recruit good people. People who are great at what they do and fun to work with. We look for diverse strengths and abilities, a passion for excellent client service, and an entrepreneurial drive to get the job done.

We also practice what we preach and use the industry’s leading software to help manage our projects, engage with our client project teams, and enable our team to stay connected and collaborate. This open, team-based approach gives each customer and project the cumulative value of our entire team’s knowledge and experience.

The RPI Consultants Blog

News, Announcements, Celebrations, & Upcoming Events

News & Announcements

High Fives & Go Lives

Go to Top