Accelerating Content Process Automation: RPI and Hyland’s Renewed Partnership

In this episode of RPI Tech Connect, we’re exploring the strengthened partnership between RPI Consultants and Hyland, a leader in content process automation. Joined by Chad Tucker, RPI’s CPA Practice Director, and Eric Miller, Hyland’s Associate Vice President of Sales, the discussion delves into the significance of this alliance and its impact on the Infor community and aboard.

Listeners will gain insights into recent advancements in AI and learn how to maximize the value of their content process automation systems. Tune in to discover how this collaboration is poised to drive innovation in content management.

Interested in listening to this episode on another streaming platform? Check out our directories.

Meet Today’s Guest, Eric Miller

Eric Miller leads Hyland’s Partner Sales Practice. His team is comprised of multiple sales teams that support diverse segments of Hyland’s top-performing partners. He works closely with those teams to develop best practices and programs that are designed to accelerate partner growth. In this role, he acts as a sales coach and business advisor to many of Hyland’s Partners. Eric has worked for Hyland for 16 years, and is located in Cleveland Ohio.

Hyland is a leading provider of innovative Content Services & Intelligent Automation Solutions. Our products help organizations reach their full potential by providing functionality that includes the ability to Capture, Process, Access, Integrate, Report, and Measure Content. Our solutions are used in a variety of industries and can scale from a single department to across the enterprise.

Meet Today’s Guest, Chad Tucker

Chad Tucker serves as the CPA Practice Director at RPI Consultants, where he leverages his extensive knowledge and development skills to enhance back-office automation for clients, enabling employees to focus on value-added activities. He oversees a team of architects, developers, and consultants while actively designing solutions that empower end users.

Prior to joining RPI, Chad was a Perceptive Content and Lawson System Administrator for a major healthcare system in North Carolina. He holds a bachelor’s degree in Information Technology and Security Management, a master’s degree in Computer Information Systems and Leadership from Boston University, and Graduate Certificates in Project Management and Information Security.

Meet Your Host, Chris Arey

Chris Arey is an experienced B2B marketing professional with nearly a decade of working in content creation, copywriting, SEO, website architecture, corporate branding, and social media. Beginning his career as an analyst before making a lateral move into marketing, he combines analytical thinking with creative flair—two fundamental principles required in marketing.

With a Bachelor’s degree in English and certifications from the Digital Marketing Institute and HubSpot, Chris has spearheaded impactful content marketing initiatives, participated in corporate re-branding efforts, and collaborated with celebrity influencers. He has also worked with award-winning PR professionals to create unique, compelling campaigns that drove brand recognition and revenue growth for his previous employers.

Chris’ versatility is highlighted by his experience working across different industries, including HR, Tech, SaaS, and Consulting.

About RPI Tech Connect

RPI Tech Connect is the go-to podcast for catching up on the dynamic world of Enterprise Resource Planning (ERP). Join us as we discuss the future of ERPs, covering everything from best practices and organizational change to seamless cloud migration and optimizing applications. Plus, we’ll share predictions and insights of what to expect in the future world of ERPs.

RPI Tech Connect delivers relevant, valuable information in a digestible format. Through candid, genuine conversations and stories from the world of consulting, we aim to provide actionable steps to help you elevate your organization’s ERP. Whether you’re a seasoned professional or new to the ERP scene, our podcast ensures you’re well-equipped for success.

Tune in as we explore tips and tricks in the field of ERP consulting each week and subscribe to RPI Tech Connect below.

Transcript

Chris Arey (00:01)
Collaboration is key for innovation, growth, and overall success. That’s why we’ve solidified our partnership with Hyland, a leader in content automation solutions. What makes this line so critical right now? And how will it benefit organizations like yours? Keep listening to find out.

Chris Arey (00:03)
This is RPI Tech Connect and I’m your host Chris Ari. Thanks for tuning in. We have a very exciting episode lined up on today’s segment. We’re going to dive into the significance of RPI’s renewed partnership with Hyland and what this means for organizations moving forward. To help us explore this, I’m joined by two fantastic guests, Vice President Eric Miller from Hyland and RPI CPA Practice Director Chad Tucker. Eric, Chad, welcome to RPI Tech Connect.

Eric Miller (00:34)
Awesome to be here. Thanks so much.

Chris Arey (00:42)
Yeah, thanks man. It’s great to have you both. I think before we get into the meat of today’s topic, it’d be great to learn a little bit more about the two of you and your careers. So Eric, you wouldn’t mind, I’d to start with you. If you could share a bit about your career at Hyland, your current role, and how you’ve seen the company evolve, that would be awesome.

Eric Miller (01:04)
Yeah, I’d love to. So Eric Miller, Vice President of Partner Sales at Hyland. I’ve actually been at Hyland for 16 years this summer. So been at it for quite a while. And the entire time I’ve been at Hyland, I’ve worked with partners. I started my career here in the most entry of entry level sales jobs. At the time, we called it Inside Sales.

And it was really kind of a get your feet wet type of sales role where you worked with some senior level people, helped support relationships. But from my very first days, I got exposed to our channel partners and some of our OEM partners. And I loved, I could tell from day one, like working with partners was like the best because you get this exposure to such a broad array of different groups with really diverse backgrounds and really diverse businesses. And it highly hooked me from day one. would say the partners got me from day two.

And it’s just been an awesome combination. And I went from that inside sales role, I progressed up through our sales or moving into an account exec role where I was working with some seasoned groups, helping them sell deals and support opportunities. I then went into a really cool position where I got to work as somebody that onboarded new relationships, which will probably tie back to our conversation a little bit. But did that for a while and became a manager of that group.

And then up to some other senior level roles. And then all the way on to where I’m at now, where I get to lead a really broad team of different sellers, different managers, in different support organizations that support our partners efforts to drive bookings growth.

And it’s been an absolutely awesome ride. feel like I’ve learned so much from Hyland about our technology and how to you know, how we support customers and the solutions we can provide. I’ve learned as much though about partners and, and working with entrepreneurs, you know, like yourselves as you build businesses and help support unique customers and grown, grown quite a bit. And I would say, you know, through that journey, over those 16 years where I’ve, kind of been, been lucky enough to rise to the ranks. I’ve seen, you know, Hyland evolve, you know, quite a bit. I mean, yes, that, question from the onset about, you know, how Hyland has evolved, you know, over the years. And I remember when I, when I started,

Hyland felt like a big company with like 700 employees. remember like, you know, kind of coming in the doors for the first time in Westlake, Ohio, which is where we’re still headquartered and being like, this is it. This is, this is a massive company. And, and I had come from like a smaller, smaller company prior to that and being like, man, this is, there’s all these people everywhere. We were like bursting at the seams because everybody was like in the office, like sitting shoulder to shoulder.

Chris Arey (03:39)
Ha

Eric Miller (03:51)
If I thought that was big, don’t know what I would think of Hyland now, because now we’re up over like 4 ,000 employees. We’re a global organization. Through that growth, that really progressive growth, I’ve seen Hyland rise to each challenge and take advantage of each opportunity along the way, mean, last decade and a half has certainly been an interesting one, as anyone could attest from just a technology standpoint.

I’ve seen the company you know, continue to grow and evolve while also at the same time maintaining, you know, a core set of values that I think really stand as a part in the market, which has been pretty cool. whereas some things have gotten, are far different than they were from like a size and scale perspective, some things remain the same in terms of the organization’s character and values. And so that’s been pretty fantastic to see.

Chris Arey (04:38)
Sure. It’s great to hear your trajectory at the company and to grow over the 16 years, not only in your own career, but to see the company’s evolution from 700 employees to over 4 ,000 today. That’s pretty exciting. And for those in the audience who may not be familiar with Hyland, would you mind sharing a little bit about your overview of products and where you’re headed?

Eric Miller (04:57)
It is, Yeah. Yeah. So Hyland, you know, talk origins to start with. We were started in Cleveland, Ohio. I’m actually coming to you again live from our headquarters in Westlake, which is a western suburb of Cleveland. And we were founded in the early 90s as a repository solution for banks.

You know, we had a founder, a really savvy entrepreneur, Paki Hyland, who had been working with some banks, saw an opportunity where they were printing a ton of content on a regular basis and said, hey, there’s a better way to do this. You don’t have to print this stuff.

We can find a way to get it from your core system into a repository. And after a lot of hard work, you know, came up with the concept of OnBase, which was our original product. You know, Hyland really started with its roots in document management. And like I said, like I’ve seen the company evolve, I’ve seen our market evolve as well.

What started as document management, in the early 90s evolved into enterprise content management in the early 2000s. And that evolution took us from just storing images to scanning those images to providing workflow and automation solutions to providing integration solutions. Up into the point where in the early 2010s, we evolved from just ECM to then content services. And so, you know, our journey as a company with growth is also seeing a growth and redefinition of our industry.

Went from document management to ECM. Now we’re in the world of content services and we’re still doing all those core things that we were so good at through all those decades. We’re still doing document management. We’re still doing scanning. We’re still doing workflow automation integration. But now we’ve been bringing in new concepts like case management and even more cutting edge concepts like artificial intelligence, which I know we’ll probably talk a little bit more about in a little bit.

The company’s done a really good job of evolving the tech stack along the way by innovating, also really by listening to groups like RPI, listening to our partners, listening to our customers about the needs that they have in the space. And we’ve been really good about responding to that and building those capabilities into our product set. And it’s been so awesome to see the way Hyland’s evolved over those three decades and how our product sets evolved to match those demands in the market.

Chris Arey (07:29)
Yeah, thanks for that. That’s a great overview and I’m looking forward to hearing about the developments that are going over there at Hyland. we’ll get into that here in a little bit. But so Chad, I’d love to hear about you man, your experience. I know you’ve been with RPI for some time as well. So what can you tell us?

Chad Tucker (07:47)
Yeah, thanks Chris. Thanks Eric. I’ve been with RPI for coming up on 10 years now. I started off as a developer, kind of like Eric, worked my way up through the ranks here. Developer and a consultant to a sales guy and a practice manager and now, you know, kind of leading the practice and all different types of things that we’re doing and, you know, latest development is…reestablishing our long -term relationship with Hyland here. Before that, I was assistant administrator at a hospital working on products that Hyland has today. About 15 years in this space, yeah.

Chris Arey (08:30)
Awesome! Yeah.

Eric Miller (08:33)
Chad, did you say you went developer to seller? That was your path? That’s not like, know, the most common thing in the world, but probably makes you a really trustworthy salesperson, I would imagine.

Chris Arey (08:36)
Hahaha.

Chad Tucker (08:37)
Yep, it’s a bell. You know, it kind of does like I can talk the talk and. You know, gets a lot of trust in the, in the sales process. Sorry, my dog just opened the door there.

Chris Arey (08:58)
He wants to be on the podcast too. It’s okay. That’s cool to hear that you both, you know, kind of had this evolution of just holding many different jobs within the, within your, you know, industry and then slowly working your way to the top, getting a little bit of experience and everything. It’s you guys share that it seems so very cool. Well, yeah, now that we’ve covered the basics, you know, we know who, who we’re talking to today. I want to talk about the big news, which was, you know, we’ve solidified our partnership with Hyland.

And with this renewed relationship, I want to hear about what everyone’s excited most about, what this means for our customers, and why the timing around this alliance is so important too. So Chad, is there anything you want to start with?

Chad Tucker (09:45)
Yeah, you know, we reached back out to Hyland to kind of reform our partnership because, know, we have a lot of mutual clients out there that have on base today. And, you know, as ERP implementation consultants, you know, we’re often implementing the ERP, which is, you know, sometimes in the middle or an end of an end to end business process, right, or solution. And oftentimes Hyland is a huge part of those solutions, right. And they integrate with the ERP.

So we want to be able to better serve our mutual customers from a partnership standpoint. And as RPI kind of focuses on the public sector space and introducing in for there and digital transformation initiatives in general, we think there’s a big opportunity. Government and state and local government is one of the places that still has a lot of paper.

A lot of documents that have to be managed. So we just think there’s a, with RPIs, future direction in that area and Hyland being the leading product in this space, it was natural for us to kind of reform that partnership and we’re excited to grow and serve our mutual clients.

Chris Arey (11:04)
Yeah, thank you for that background there. That sounds like there’s a lot of potential. And yeah, the timing of this reunion is good, especially as we’re expanding the public sector, as you mentioned there. Eric, is there anything you want to add to that?

Eric Miller (11:18)
Yeah, you know, echo some of the things that Chad said, I mean, we think, you know, like you said, there’s great synergy with existing customers. We love the ERP space. I one of our core use cases has always been all around, you know, invoice processing. And we’ve always seen a big gap there from what the ERP systems can provide. Obviously, RPI is incredibly strong, you know, in the in -force space and got some familiar area with other ERP systems.

But their ability to work with existing customers, point out that gap as well as other content gaps, I think is going to create a tremendous amount of value for our mutual customers. And we’re looking forward to supporting that journey to digital transformation with those groups. I also think what really struck me is back in January of this year, we got to take a visit out to RPI headquarters in Baltimore.

Culture is a big thing at Hyland. And I think what was really apparent is that the RPI culture has really evolved very similarly to the way Hyland is. And I think there was just a really good natural fit there, which is going to be really important in terms of how we work together and how we support some of our customers. if folks, know, current customers haven’t had a chance to get out to the RPI offices, you got to check that out.

Because I think one of the things that was really, you know, kind of clear to us is that they’re there, they do a ton of events to help. educate and engage customers. And that really spoke to us because it showed that there was going to be a really natural way to connect, you know, with customers. And I think, you know, that that familiarity and that culture component can’t be overlooked. It’s really going to be a big factor in terms of how cohesively we work together going forward.

Chad Tucker (13:04)
Yep, definitely.

Chris Arey (13:04)
Yeah, thank you for that. I appreciate the shout out to the Baltimore HQ. We have a good time here. We want to make sure that when people show up, you know, they feel comfortable and the environment is conducive for learning and collaborating. So I appreciate that shout out. So, you know, as  we finalize this partnership, I have a question for you about, you know, what the onboarding process looks like for partners. I think RPI is maybe a little unique of a scenario, but I’m curious from your perspective, how do you ensure that these partnerships are successful?

Eric Miller (13:39)
Yeah, that’s a really good question and something we do pour a lot of energy into. Whenever we bring out a new partner, we view it as a big investment from a Hyland standpoint in terms of our resources, our time, our attention. And so we want to make the most of that. And so we have a really comprehensive process we follow with any new group. But as you point out, Chris, RPI is unique. You guys have some experience with our product set, some familiarity with customers.

We really got a jump start on the onboarding piece, which was great. There was some initial familiarity with some key things, which just help us accelerate things and get us to a point where I think we’re creating more value for customers faster. But at the core of our onboarding, we’re really focused on technical enablement, technical comprehension.

You know, with our products. And so it is a lot of like, you know, hands -on training. We have a lot of robust certifications, some of which RPI already had some, some new ones too that you’ll, they’ll gain through the process. And, and then we also do a lot of business planning and account planning together to figure out where can we work together? What should we focus on? And those core fundamentals of like business planning are just so critical to the success of any, you know, sort of onboarding effort.

If we have a good set of goals, and a couple of good tactics to follow, it’s natural that we’ll accomplish those things. And so we’re already off to a fast start, I think. Really from here, continue to maintain that alignment and continue to drive enablement around the current things that you guys are familiar with, as well as new things that are coming down the pike, which are going to be really, really cool to get into here soon.

Chris Arey (15:20)
Yeah, thanks for sharing that. And Chad, from your perspective, how do you see our customers benefiting from this renewed relationship?

Chad Tucker (15:29)
Yeah, Hyland has a long history of building really great solutions and multiple different industry verticals. know, and technology evolves and changes over time and we see Hyland, you know, doing that.

But what’s their identity of those great core solutions that quickly can get people up and running on business processes that, you know, they’ve probably already seen before or seen whether people do and have a platform that has the ability to make it customizable to their own needs. think, you know, Hyland just has a lot of great history and success kind of in many different types of solutions and industries. So, you know, looking forward to continue to leverage, you know, Hyland’s experience there for our clients. You know, they have a ton of success stories to lean on, you know, for that.

Chris Arey (16:22)
Yeah, so I want to shift gears a little bit here We mentioned this earlier in today’s segment, but it’s this you know, it’s this topic of AI How could we not talk about that technology podcast? We would be remiss to not talk about AI, but I feel it’s it’s actually topical here There’s been some development from what I understand and on the Hyland side. So on Eric, is there anything you could talk about? Way that you know Hyland is making use of AI and how it’s having an impact for your customer base.

Eric Miller (16:54)
Yeah, Chris, you’re absolutely right. You can’t have any conversation without getting AI in there one way or another. But it’s so important because I think everybody is still trying to get their arms around what does this mean? If you’re a customer, you’re really trying to figure out, what is AI going to mean to our organization?

How is it going to impact the way we do business? How is it going to impact our productivity? And when it comes to that, think having consistent conversations around around this are really important and help us kind of get to the bottom of it. think as Hyland looks at the space, it’s really interesting, I think the way we’re coming at it. We are not, and one of things I’ll just say from the onset is we’re not a LLM development tool set. Again, as I mentioned before, our core strategy has been in the world of document management, ECM content services. That’s the lane we’re in, that’s the lane we’re staying in, that’s the way we project growth.

As a company is not only from a performance perspective, but in terms of the solutions we’ll provide to customers, our AI angle is really going to be looking at, do we work alongside some of those AI technologies that are out there? How can AI technologies enhance what our offerings are and how can we enhance those AI solutions?

And I’ll give you kind of one example. mean, one of the big things I think we’re spending a lot of time adapting to is the way customers now want to search for information. Of course, with us as a repository, we have an abundance of knowledge about a customer’s content. have the documents, have the metadata, we have answers to business problems. And we’re finding with the advent of tools like ChatGPT that customers want to search within their data the same way that they would do a search in ChatGPT. And commonly those are like conjoined questions where they might say something like, tell me how many my

Invoices are from vendors that have expiring contracts this year. know, those are types of questions that we can answer based on the data in our systems. We’ve got data about contracts, we’ve got data about invoices. So we’re working with AI tools to provide that sort of knowledge retrieval to end users. And that’s just one example, but that’s a big way we see it shifting. You know, the way we do business is that, you know, customers are going to need more intuitive search options. We think we can work with some third party search tools to provide that.

I think, know, groups like RPI have a great sense of the technologies in the space and can join those tools. And our role in it is really going to be to provide meaningful, secure, safe content that the tools can trust. And I think that’s been, you know, the other big thing with AI is people have kind of gotten their arms around it. Like this is really exciting tech and it can do some really innovative things.

The next phase of like adoption is like fear as they like start to go, my gosh, know, not, not that it’s going to take over the world, but like, can I trust these things? And I think, you know, one of the values that we bring to the table is when you’re, you’re, you’re conjoining a, you know, LLM with, with content we’ve captured with data that we’ve structured, you can trust it. You can authenticate it and you can depend on the answers that it’s going to serve up to you. And, and I think that’s going to be a game changer for a lot of customers. That’s going to be a lot of value that we, we, we create for them.

Chris Arey (19:55)
Yeah.

Chad Tucker (20:17)
Yeah, I agree. When you first shared kind of what Hyland’s AI strategy was, I was like, that is perfect. That’s on point, on time, very self -aware to know what you guys are and aren’t in the technology space. data has always been king, right? And will continue to be king here, especially in the AI -driven world. And OnBase and other Hyland ECM tools have such great…

Chris Arey (20:17)
Yeah.

Eric Miller (20:30)
Yeah.

Chad Tucker (20:48)
Tools for managing data, right, for securing data, for how you archive data, how it’s indexed, right? So you can be very stringent, you know, from using OnBase as a data management platform to help make sure that when you do bolt-on these LLMs, these, the rags, right, the retrieval augmented generation type things, that, you know, it is getting really good data that…it’s supposed to have access to, right?

Because you know, could have proprietary information that you don’t want in chat GPT to move out, right? So, you know, the very granular security, all the type of auditing and reporting that you could need out of a data and content management system. So I think it’s very on time for Hyland to kind of reinvigorate its platform. You know, there’s a lot of automation tools out there, workflow automation, case management tools, right?

The that Hyland’s been doing this so long and so well and has built so many best practices around doing this, I just think it’s going to lend itself very well to high quality data output for AI in the future.

Eric Miller (21:57)
Yeah, yeah, it’s going to be, it’s going to be really exciting. And you said, said data is king. it’s the, the other thing we’re seeing is an abundance of customers. Data is still unstructured. And again, you know, as Chad was saying that the heart of what we do, we help create structure around that, that, you know, then, you know, feeds these systems. And so it’s, it’s, we’re becoming more critical than ever before. And, know, I think the sooner customers realize how we fit into this, this overall puzzle that is in an AI strategy, the sooner they’re going to have success success with those tools.

Chad Tucker (22:26)
Yeah. And, you know, not just from a data management standpoint, but to your point, know, how does that unstructured data capture tools before it was trendy, right? You know, you know, everything, you know, gets lumped up into AI now before AI existed. All right. You had machine learning, right? Deep learning neural networks, all that kind of stuff has existed for a long time and been a part of Hyland strategy, right. In terms of data capture. So now everything is just.

Eric Miller (22:36)
Yeah, yeah.

Chad Tucker (22:55)
Anything remotely related to learning, right, is AI, right? But really there’s a separate component here from managing and storing your data to serve it cleanly to an LLM versus using machine learning AI to capture unstructured data coming in and automate the organization of that data in an efficient manner.

Eric Miller (23:21)
And like you said, too, one of the things we probably don’t talk about enough is we didn’t just start doing that because AI is popular now. We’ve been doing this for a long time and our customers and certainly, you know, our partners, you know, our PI can appreciate, you know, that those decades of development into these tools to get them to where they are today. And I think that’s a key piece of this too, which is the dependability of these applications. It’s really critical. We’re not starting from square one here.

You know, we’ve got…tried and true tested applications that are gonna help solve these problems.

Chad Tucker (23:55)
Not a new startup with a new idea, right? You’ve been serving your clients for a long time and know what enterprises need, know what kind of reliability they need, know what kind of support they need, know what kind of security they need. So, you it was just well suited and, you know, to position your tool set with this new round of technology trend in AI.

Eric Miller (23:57)
No.

Chris Arey (23:58)
Ha. Yeah, it’s fantastic to hear that use case that you provided, Eric, on how Hyland is going to be leveraging the new technology to support its clients. I like that you spoke to the data integrity there too, right? So one of the challenges you see on a tool like ChatGPT is that it’s pulling from everywhere, whereas the way that Hyland will be indexing information is pulling right from the customer’s data, which they have control over.

Great to hear that. I know there’s been some confusion around AI too, so maybe you could speak to Hyland’s capabilities and any misconceptions customers might have around AI, and what Hyland’s doing in that regard. Yeah, we can share that.

Eric Miller (25:01)
Yeah, it’s tricky one because I think there is so much sizzle about these AI tools. I tend to think a common misconception is customers trying to lead with tech as opposed to focusing on their business problems.

And what I mean by that is as much as we want to have a conversation around AI and its capabilities and the intricacies of how LLMs work with machine learning and so on and so forth. At end of the day, these tools are designed to solve business problems. And the thing I would stress to most customers is like, try to shift the mindset slightly off the tech and more into like, what are you trying to solve from a problem standpoint?

This honestly gets back to one of the things we’re talking about with like RPI and like why we think we’re best aligned. RPI is like in a perfect spot to be able to sit down with any organization, any customer of theirs to help figure this stuff out. You guys are the technology experts. Customers shouldn’t…

Chris Arey (25:42)
Hmm.

Eric Miller (26:00)
I don’t think like get too wrapped around the axle around like, you know, the individual capabilities of these tools, especially from an AI perspective, they should focus inward on like, what are we struggling with? What is the problems? Bring those problems to RPI and let RPI solve them with the suite of technologies that you have at your disposal. You know, we just, it’s one of those things where it’s like, guess the expression is like, if you have…

If you have a hammer, everything looks like a nail. It’s kind of the case right now. Like you have an AI tool. If you’re a customer and have an AI tool, everything looks like an AI problem. Sometimes it is, sometimes it isn’t. Again, RPI is a group that can help you decipher what would make sense from an AI perspective and what wouldn’t. And they can orchestrate those tools together to make it make a solid outcome for you. So that would be like, I’d say like the biggest misconception I see right now is just the way we’re thinking about these problems.

Chris Arey (26:52)
Yeah, Chad, anything you want to add there?

Chad Tucker (26:54)
Yeah, no, that’s, you know, we’re solution consultants, right? And that’s why we want to solve the problem at large, you know, and not just use any technology, but, you know, the right technology for that organization’s size, their industry, what business problem that we’re solving, you know, so.

Chris Arey (27:13)
Don’t be distracted by that shiny new tech in the corner there. Look at the problems internally and decide what’s going to be best for solving them, yeah? I love that.

Eric Miller (27:21)
Right? Yeah, you guys are, you’re not AI consultants, you’re solution, I love it. You’re solution consultants. You guys figure out the fixes to the tough problems.

Chris Arey (27:24)
Haha. And AI is just one of the tools in the toolkit, yeah. Using it where it makes sense to.

Chad Tucker (27:31)
It’s another type of hammer that we got.

Chris Arey (27:34)
That’s awesome. Thank you. Thank you both. So question for you, is there any way our audience today listening in could find out more information on AI features that are coming up in Hyland or resources in general as a way, a place we can point them to?

Chad Tucker (27:36)
The belt here. Yeah.

Eric Miller (27:52)
Yeah, well, definitely talk to RPI. I mean, again, you know, they’re already well on that that partner onboarding journey and are well positioned to have some some questions about AI. So if you’re wondering about it, my first call would be to, know, your your team, team member at RPI that you work with and have a discussion with them to ask them, you what are you, you know, what are you interested in learning more about? But start there.

Hyland.com has got some good stuff that we’re starting to publish around the topics with some thought leadership content. We’ve got some good links to some analyst reports that are out there too. So if you’re looking for more like, you know, research -based resources, that’s there. And then we have, you know, today’s August 20th when we’re recording this, we’re going to have our big end user conference in Baltimore, or right near Baltimore in National Harbor.

In September, about a month out actually from this week, where we get all our customers together. And we’ll be talking about some of our new AI capabilities, how we’re working with these LLMs, the integration stories, the use cases, that’ll be big part of that conference. so if the folks are looking to learn more, and you can make it, I would encourage you to attend that.

Again, RPI can get you details about how to register for it, but that’s going to be a phenomenal event and a good opportunity to dive into these and talk to some peers. I mean, that’s kind of the cool thing about that event is it brings in together a global collection of our young users.

And you always learn something from somebody else that you’re having breakfast with or in a session with or grabbing a beer with in the evening and kind of talking about the problems you’re trying to solve. If folks can make it, I wanna learn more, that would be, yeah, it’s community live, but talk to RPI about how to register for that.

Chris Arey (29:41)
Thank you.

Chad Tucker (29:41)
Yeah, I would say a fantastic conference. know, think Hyland has always done a great job. You know, it’s not just a sales pitch the whole time for you, right? There is there’s good educational content, right? About how Hyland sees that you guys use, but also customer test testimonials, right? Of how they’ve implemented the solution and how it’s working well for them and what their outcomes were. And yeah, the networking obviously is great. But, know.

Eric Miller (29:50)
Right.

Chad Tucker (30:09)
Hyland has always done a great job with the content of those community lives and it’s well worth your time.

Chris Arey (30:14)
Awesome. Thank you both for that. We’ll have to say we’re getting close to time, but before we wrap up, I’d to finish by asking my guests a question. You both just provided some great advice, some great, you know, next steps to take to learn more. So you might double down on that when I asked this question, or maybe you can pivot to something else. But if you could offer today’s audience one piece of advice based on our discussion, what would it be? And Eric, we can start with you.

Eric Miller (30:44)
I’m going to go back again to the focus on what are the problems you’re trying to solve. I think that’s something we should all be spending time on in terms of the challenges our organizations are facing. Bubble those up.

Even if you maybe are unsure if they relate to a solution that we have. It’s a common occurrence for us to talk to a customer who’s like, I didn’t think he could do that. I didn’t think he could help us.

You can fill in your blank with the that. I think the more that we talk about, know, how are you, know, what’s holding you back? You know, what are you trying to put in place to help your organizations grow? What challenges are you dealing with? That’s going to lead to, you know, some interesting conversations on ways we can help your businesses. And so that’s my one piece of advice and bring that information in RPI. You got a great partner here. You know, these guys are really smart. You know, they’re

They have a broad sense of the technologies that are out there, well beyond even just content services. So it’s a great group to have those discussions with and challenge them to see what they can solve for you.

Chris Arey (31:53)
Thanks, Chad.

Chad Tucker (31:56)
My one piece of advice is that automation and AI and all this stuff, the goal of it should be to augment what human, what people do. We make people a huge part of our focus when we do these solutions. I think to continue to humanize as we automate even more so is…

It’s important to keep that at the forefront of what we’re doing. Right. I don’t want to be building AI killer robot automation robots that just automate everything. Humans still play a very important role in a lot of your business process workflows. And it should be about making those people’s jobs easier, more seamless, right. And not, not about just automating everything away. So, as we always talk about AI, you know, don’t forget about human intelligence.

Chris Arey (32:37)
Yeah.

Chad Tucker (32:54)
Right along the way here.

Chris Arey (32:56)
That’s awesome. Both of your pieces of advice, the two of you, so relatable and down to earth and like don’t forget that at the end of the day, we’re people trying to solve problems. So I love that. Thank you both. Great advice to end on. For those of you listening in, if you have any questions about today’s discussion or our partnership with Hyland or anything else, feel free to contact us at podcast@rpic.com. That’s podcast@rpic.com.

This is RPI Tech Connect and I’m your host, Chris Aery. We’ll see you next time.

Chad Tucker (33:31)
Thanks guys. Great job.

Eric Miller (33:33)
Thanks.